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Frequently asked questions
Answers to the most frequently asked support questions.
By performing, before the snapshot, the actions a project values: using its product, holding its token, or interacting regularly with its protocol.
How to activate a ticket
- 1Go to your profile, in the Inventory section.
- 2Click the ticket you want to use and confirm the activation.
- 3Complete the Stripe payment: a bank card is required, but the amount will be €0.
- 4That's it — the month is on us!
Good to know
- Tickets are not consumed automatically: each ticket must be activated manually before your renewal date.
- If you forget to activate it in time, the month will be billed normally.
- With 6 reward tickets, each month must be activated separately.
It depends on the type of airdrop. Quests and testnets are free, but interactions on a mainnet involve network fees called gas fees.
Gas fees pay the network to process a transaction. They vary depending on the blockchain and current congestion. For a beginner, starting with free actions — quests and testnets — lets you learn before committing any cost.
This is a practice called sybil farming, and most serious projects detect and exclude it. It can lead to the loss of all rewards.
Projects analyze wallet behavior and filter out artificially created address farms. Rather than multiplying wallets, genuine and regular activity on a single main wallet is now a more reliable and less risky approach.
The tax treatment of cryptocurrencies received via an airdrop may depend on your situation and how you use them. This should be checked with a professional.
This FAQ does not constitute tax advice. The rules applicable to crypto-assets evolve and are assessed case by case. For an answer tailored to your situation, reach out to a chartered accountant or consult the official information on impots.gouv.fr.
By performing, before the snapshot, the actions a project values: using its product, holding its token, or interacting regularly with its protocol.
Eligibility is never guaranteed and the criteria aren't always known in advance. The actions that come up most often are real, regular use of the protocol, how long you've been active on the network, your volume of interactions, and community participation. Consistency usually matters more than the amount you commit.